About Patriot Growth Insurance Services: Founded in 2019, Patriot is a growth-focused national insurance services firm that partners with employee benefits and property and casualty agencies across the United States. Patriot is currently ranked as the 25th largest broker in the U.S. by Business Insurance and has been named to the 2025 Inc. 5000 list of fastest-growing companies. With over 2,100 employees operating in 150+ locations in over 45 states, Patriot’s collaborative model delivers resources and strategic support to its agencies. Patriot creates true alignment with its partner agencies, and its operating philosophy fosters enhanced career opportunities for its dedicated and professional team. We are committed to working with like-minded individuals who share our vision of creating an insurance agency focused on operational excellence and a relentless pursuit of growth.

Position Overview: Our company seeks a detail-oriented and technically skilled Information Technology (IT) professional to join our team as an IT Specialist. In this hands-on role, you will provide frontline technical support to employees, troubleshoot hardware and software issues, maintain endpoint devices and systems, and help ensure the smooth day-to-day functioning of our IT environment.

Work Arrangement: This is a full-time, fully remote position.

Professional Responsibilities:

• Respond to and resolve IT helpdesk tickets in a timely manner, ensuring end-users receive effective technical support
• Troubleshoot hardware, software, and connectivity issues for remote employees across Windows and macOS environments
• Set up, configure, and maintain employee workstations, laptops, peripherals, and mobile devices
• Assist with onboarding new employees by provisioning accounts, devices, and access to required applications
• Support and maintain standard enterprise applications including Microsoft 365, Teams, Slack, and remote support tools
• Maintain an accurate inventory of IT assets, including hardware and software, and assist with hardware replacements, repairs, and upgrades
• Follow and adhere to defined service level agreements (SLAs) for incident and service request resolution
• Log and track all incidents, requests, and resolutions accurately in the IT service management (ITSM) system
• Refer complex or escalated technical issues to senior IT staff as appropriate
• Help maintain and update knowledge base articles so that common troubleshooting steps are accessible to the team and end-users
• Create and maintain basic documentation for IT procedures and protocols
• Collaborate with IT teammates to support the seamless integration of applications and services

Qualifications and Requirements:

• Associate’s or Bachelor’s degree in Information Technology, Computer Science, or a related field, or equivalent work experience
• 2+ years of relevant work experience in a Service Desk or IT support role
• IT certifications (CompTIA A+, ITIL Foundation, or Microsoft Certified: Windows Server) preferred
• Experience with endpoint management and remote support tools
• Working knowledge of Windows, macOS, and mobile operating systems
• Familiarity with Microsoft Office 365, Azure AD, and collaboration tools (e.g., Teams, Slack)
• Experience using IT service management tools (ServiceNow, JIRA, BMC Remedy, or similar)
• Ability to identify and resolve technical issues effectively and escalate when appropriate
• Ability to interpret and explain technical issues to non-technical users
• Strong organizational and troubleshooting skills
• Excellent interpersonal and communication skills (both written and oral)
• Proven ability to manage and prioritize multiple tasks in a fast-paced environment
• Authorized to work in the U.S. without sponsorship now and in the future

Why Patriot Growth Insurance Services: We offer the opportunity to be a part of one of the fastest-growing insurance companies since its inception. We strive to create a flexible and collaborative environment for our employees, and our goal is to provide enhanced career opportunities for our dedicated and professional team. In addition to a competitive salary, we provide a comprehensive health and welfare program to employees, family members and domestic partners. Employees are eligible for benefits coverage the first of the month following 30 days of employment. We offer:

• Medical, Dental, and Vision Benefits Flexible Spending Account (FSA) and Health Savings Account (HSA) and Commuter Transit Programs
• Company paid Short-Term Disability, Long-Term Disability and Group Term Life
• Company paid Employee Assistance Program
• Paid Parental Leave
• Paid holidays
• Personalized PTO
• 401(k) with employer match

Pay Range: $26.44 - $31.25 per hour plus depending on experience.

*A wide salary range is posted for this position and any job offer is based upon a salary analysis to comply with the required state pay transparency law. The salary analysis considers relevant experience, education, certifications, and seniority as compared to others doing substantially similar work. There is no guarantee an offer will be at the top of the posted range based on the salary analysis.

Patriot Growth Insurance Services is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, citizenship or immigration status, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.

This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, leave of absence, compensation, benefits, and training. Patriot makes hiring decisions based solely on qualifications, merit, and business needs at the time. For more information, read through our EEO and DE&I Policy located on our website at www.patriotgis.com.