About American Benefit Administrators (ABA), A Division of Patriot Growth Insurance Services: American Benefit Administrators is a trusted nationwide partner in employee benefits, proudly serving employers and organizations across the U.S. As an experienced third-party administrator, we are dedicated to providing personalized solutions that meet the unique needs of each client. Our team specializes in a wide range of services, including FSA, DCA, HRA, HSA, commuter and parking benefit administration, and COBRA administration. We understand that one size doesn’t fit all and are committed to delivering flexible, customer-focused solutions that go beyond standard benefit offerings.

Position Overview: The Customer Service Representative is responsible for providing exceptional customer service to participants by answering questions, solving problems, and educating them on the Agency’s products and services. This position will a strong knowledge of ABA’s products and services, adhere to confidentiality guidelines, and consistently meet or exceed customer service goals.

Work Arrangement: This is a full-time position working in our office located at 22 Inverness Center Parkway Birmingham, AL.

Professional Responsibilities:

• Respond to customer inquiries via phone and email, providing clear and accurate information about agency products and services.
• Identify, troubleshoot, and resolve customer issues, providing timely follow-up to ensure satisfaction.
• Respond to email inquiries and phone calls in a professional manner.
• Adhere to HIPAA and confidentiality guidelines to protect sensitive information.
• Meet or exceed customer service goals, objectives, and standards set by the agency.
• Demonstrate a thorough understanding of agency products and services, effectively communicating this knowledge to customers.
• Participate in ongoing departmental training and continuing education opportunities to enhance skills and knowledge.
• Provide informal or formal training to team members as needed, sharing expertise and best practices.
• Assist other departments with tasks and projects as required.

Qualifications and Requirements:

• 0-3 years of previous industry experience in a customer support position.
• High School Diploma/GED
• Familiarity with employee benefits programs, including knowledge of various benefit types, compliance with relevant regulations, and awareness of emerging trends and best practices
• Strong critical thinking skills to analyze complex scenarios and develop solutions for clients.
• Display a high level of attention to detail when entering data and reviewing documents to avoid errors and ensure data integrity.
• Bilingual in Spanish and English preferred
• Experience in the employee benefits industry preferred
• Associate or Bachelor’s Degree in Business Administration or a related field preferred
• Proficient with use of Microsoft Office Suite and products
• A passion for being part of a team that drives our company to industry leadership
• Ability to establish and maintain effective working relationships with both peers and clients
• Authorized to work in the U.S. without sponsorship

About Patriot Growth Insurance Services: Founded in 2019, Patriot Growth Insurance Services (Patriot) is a growth-focused national insurance services firm that partners with employee benefits and property and casualty agencies across the United States. Patriot is currently ranked as the 25th largest broker in the U.S. by Business Insurance and has been named to the 2025 Inc. 5000 list of fastest-growing companies. With over 2,100 employees operating in 150+ locations across 48 states, Patriot’s collaborative model delivers resources and strategic support to its agencies. Patriot creates true alignment with its partner agencies, and its operating philosophy fosters enhanced career opportunities for its dedicated and professional team. We are committed to working with like-minded individuals who share our vision of creating an insurance agency focused on operational excellence and a relentless pursuit of growth.

Patriot offers the opportunity to be a part of a fast-growing company since its inception. We strive to create a flexible and collaborative environment for our employees, and our goal is to provide enhanced career opportunities for our dedicated and professional team.

In addition to a competitive salary, we provide a comprehensive health and welfare program to employees, family members and domestic partners. Employees are eligible for benefits coverage the first of the month following 30 days of employment. We offer:

• Medical, Dental, and Vision Benefits
• Flexible Spending Account (FSA) and Health Savings Account (HSA) and Commuter Transit Programs
• Company paid Short-Term Disability, Long-Term Disability and Group Term Life
• Company paid Employee Assistance Program
• Paid Parental Leave
• Paid holidays
• Personalized PTO
• 401 (k)

Patriot Growth Insurance Services is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, citizenship or immigration status, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.

This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, leave of absence, compensation, benefits, and training. Patriot makes hiring decisions based solely on qualifications, merit, and business needs at the time. For more information, read through our EEO and DE&I Policy located on our website at www.patriotgis.com.