About Shapiro Insurance Group, A Division of Patriot Growth Insurance Services: Shapiro Insurance Group (SIG) is a professional insurance brokerage firm with offices located throughout the state of Florida. We specialize in Property and Casualty lines of insurance for both Commercial and Personal Clients. Shapiro Insurance Group is backed by Patriot Growth Insurance Services, a top 50 privately held insurance agency with 80 offices and more than 968 professionals located throughout the country.

Position Overview: We are seeking a dynamic and client-focused Personal Lines Internal Sales and Retention Specialist to join our team. In this role, you will play a key part in building strong client relationships, driving new business growth, and ensuring exceptional service.

Work Arrangement: This is a full-time, remote position that supports our office in Jacksonville, FL.

Professional Responsibilities:

• Develop, maintain, and enhance relationships with existing clients to ensure high satisfaction and long-term retention.
• Address inquiries and resolve concerns promptly and effectively, delivering a seamless client experience.
• Proactively cross-sell personal lines insurance products and generate new business through strategic marketing and lead generation efforts.
• Oversee the remarketing process for renewals, ensuring clients receive optimal coverage options.
• Monitor and manage the internal personal lines sales queue to maintain efficiency and responsiveness.
• Review applications and renewal requests to ensure they meet underwriting guidelines.
• Process endorsements, policy changes, and follow-ups with accuracy and efficiency.
• Collaborate on internal marketing initiatives and utilize various tools to attract new clients.
• Participate in team meetings, knowledge-sharing sessions, and continuing education to stay updated on industry trends and carrier guidelines.

Qualifications and Requirements:

• 3 to 5 years of experience in a customer support, sales, or account management position.
• Experience in the Property and Casualty Insurance industry, specifically in Personal Lines preferred.
• High School Diploma/GED or Associate Degree in Business Administration.
• Bachelor's Degree in Business Administration, or a related field, preferred.
• Active Florida 2-20 or 20-44 license
• Excellent interpersonal and communication skills (both oral and written)
• Proficient with use of Microsoft Office Suite and products
• A passion for being part of a team that drives our company to industry leadership
• Ability to establish and maintain effective working relationships with both peers and clients
• Authorized to work in the U.S. without sponsorship

About Patriot Growth Insurance Services: Founded in 2019, Patriot is a growth-focused national insurance services firm that partners with employee benefits and property and casualty agencies across the United States. Patriot is ranked as the 24th largest broker in the U.S. by Business Insurance and has been named to the 2023 Inc. 5000 list of fastest-growing companies. With more than 2,100 employees operating in over 160 locations across 48 states, Patriot's collaborative model delivers resources and strategic support to its agencies. Patriot creates true alignment with its partner agencies, and its operating philosophy fosters enhanced career opportunities for its dedicated and professional team. We are committed to working with like-minded individuals who share our vision of creating an insurance agency focused on operational excellence and a relentless pursuit of growth.

Patriot offers the opportunity to be a part of a fast-growing company since its inception. We strive to create a flexible and collaborative environment for our employees, and our goal is to provide enhanced career opportunities for our dedicated and professional team.

In addition to a competitive salary, we provide a comprehensive health and welfare program to employees, family members and domestic partners. Employees are eligible for benefits coverage the first of the month following 30 days of employment. We offer:

• Medical, Dental, and Vision Benefits
• Flexible Spending Account (FSA) and Health Savings Account (HSA) and Commuter Transit Programs
• Company paid Short-Term Disability, Long-Term Disability and Group Term Life
• Company paid Employee Assistance Program
• Paid Parental Leave
• Paid holidays
• Personalized PTO
• 401 (k)

Pay Range: $21.63 - $26.44 per hour, depending on experience.

A wide salary range is posted for this position, and any job offer is based upon a salary analysis to comply with the required state pay transparency law. The salary analysis considers relevant experience, education, certifications, and seniority as compared to others doing substantially similar work. There is no guarantee an offer will be at the top of the posted range based on the salary analysis.

Patriot Growth Insurance Services is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, citizenship or immigration status, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.

This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, leave of absence, compensation, benefits, and training. Patriot makes hiring decisions based solely on qualifications, merit, and business needs at the time. For more information, read through our EEO and DE&I Policy located on our website at www.patriotgis.com.