About Sheridan Benefits, A Division of Patriot Growth Insurance Services: Sheridan Benefits is a dynamic, full-service independent insurance agency, established in 2005 and based in vibrant Buffalo, NY. We specialize in providing comprehensive Benefit consulting, integrated Payroll, HR, Compliance services, and cutting-edge technology solutions to a diverse clientele—from small family-owned businesses to large national corporations. Our dedicated team also assists individuals with health insurance and Medicare needs. At Sheridan Benefits, we prioritize customer satisfaction and retention, and our commitment to excellence is reflected in everything we do. As a proud partner agency of Patriot Growth Insurance Services, we offer exciting opportunities for professional growth and collaboration in the dynamic insurance industry.

Position Overview: We are seeking a dedicated and detail-oriented Benefits Enrollment Specialist to join our team. This role is fully focused on building out and renewing Employee Navigator (EN) systems. This individual will guide our broker clients through critical phases of their customer journey and share their expertise to help all users become proficient with the Employee Navigator platform. If you are a proactive problem-solver with a passion for technology and client support, we encourage you to apply for this exciting opportunity to grow with our team!

Work Arrangement: This is a full-time position with a hybrid work arrangement reporting to our office based in Williamsville, NY.

Professional Responsibilities:

• Employee Navigator Build-Out & Renewal: Fully manage the EN build-out process, ensuring timely and accurate system renewals.
• Frontline Support: Spend approximately one-third of your time providing direct support to clients, resolving complex issues, and advising on best practices for using EN software.
• Liaison Role: Serve as the primary contact between clients and carrier integrations, facilitating smooth communication and issue resolution.
• Process Documentation: Diligently document internal processes and contribute to training guides and resources to support team growth and operational efficiency.
• Process eligibility updates with our carrier partners timely and accurately.
• Training & Development: Conduct training sessions for new hires and existing employees, enhancing their understanding and use of EN.
• Continuous Improvement: Provide feedback and suggestions for improving processes, products, and customer support strategies.

Qualifications and Requirements:

• 1-3 years of Employee Navigator system experience
• 1-3 years in a consultative support role, with a track record of helping clients resolve complex issues, particularly in employee benefits.
• Life, Accident, and Health license preferred but not required.
• Strong computer skills and technical knowledge, particularly in Employee Navigator
• Proven ability to deliver high-quality customer service, both via email and telephone, with a focus on empathy, accuracy, and problem-solving.
• Strong organizational skills to manage and prioritize customer inquiries effectively.
• Ability to quickly identify and resolve issues, knowing when to escalate problems for additional assistance.
• Motivated to continually improve personal knowledge, client satisfaction, and the product itself.
• Excellent interpersonal and communication skills (both oral and written).
• Proficient with use of Microsoft Office Suite and products, including Microsoft Excel.
• A passion for being part of a team that drives our company to industry leadership.
• Ability to establish and maintain effective working relationships with both peers and clients.

About Patriot Growth Insurance Services: Founded in 2019, Patriot is a growth-focused national insurance services firm that partners with employee benefits and property and casualty agencies across the United States. Patriot is ranked as the 24th largest broker in the U.S. by Business Insurance and has been named to the 2023 Inc. 5000 list of fastest-growing companies. With more than 2,100 employees operating in over 169 locations across 48 states, Patriot's collaborative model delivers resources and strategic support to its agencies. Patriot creates true alignment with its partner agencies, and its operating philosophy fosters enhanced career opportunities for its dedicated and professional team. We are committed to working with like-minded individuals who share our vision of creating an insurance agency focused on operational excellence and a relentless pursuit of growth.

Patriot offers the opportunity to be a part of a fast-growing company since its inception. We strive to create a flexible and collaborative environment for our employees, and our goal is to provide enhanced career opportunities for our dedicated and professional team.

In addition to a competitive salary, we provide a comprehensive health and welfare program to employees, family members and domestic partners. Employees are eligible for benefits coverage the first of the month following 30 days of employment. We offer:

• Medical, Dental, and Vision Benefits
• Flexible Spending Account (FSA) and Health Savings Account (HSA) and Commuter Transit Programs
• Company paid Short-Term Disability, Long-Term Disability and Group Term Life
• Company paid Employee Assistance Program
• Paid Parental Leave
• Paid holidays
• Personalized PTO
• 401 (k)

Pay Range: $23 - $26 per hour depending on experience

A wide salary range is posted for this position and any job offer is based upon a salary analysis to comply with the required state pay transparency law. The salary analysis considers relevant experience, education, certifications, and seniority as compared to others doing substantially similar work. There is no guarantee an offer will be at the top of the posted range based on the salary analysis.

Patriot Growth Insurance Services is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, citizenship or immigration status, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.

This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, leave of absence, compensation, benefits, and training. Patriot makes hiring decisions based solely on qualifications, merit, and business needs at the time. For more information, read through our EEO and DE&I Policy located on our website at www.patriotgis.com.